Frequently Asked Questions

The Red Pass is an access card to a seat at the SL Benfica Stadium for a certain number of matches, according to the Red Pass category (Founder, Premium, Normal and Total).

Red Passes can be purchased on the Sport Lisboa e Benfica Official Website, at Benfica Official Stores and Casas do Benfica.

The Red Pass is currently sold out, so you can buy it by pre-registering on the Waiting List. Find how to do this here.

No. The Red Pass is an exclusive product for SL Benfica Members. You will have to become a Member to enjoy this benefit.

Yes, you can pay for the Red Pass in 3 installments.

The conditions of purchase are defined at the beginning of each sports season.

The sale of Red Passes usually takes place before the start of the sports season, and currently, the sale of new Red Passes requires pre-registration on the Waiting List.

However, Sport Lisboa e Benfica may suspend its sale, temporarily or permanently, during each season.

The minimum age for purchasing a Red Pass is 3 years old.

No. The Red Pass is sold at the start of the season and is intended to be used throughout the season.

The Red Pass is sold out, so you can purchase it by pre-registering on the Waiting List. Please find out how to do it here.

Yes, your Red Pass can be transferred. However, SL Benfica may choose areas where Red Pass transfer is not possible, and there may be matches where this feature cannot be activated.

In certain purchase segments, the transfer of the Red Pass may also be conditional, as in the case of the Junior Red Pass, which can only be transferred to a child.

You can do this via the Sport Lisboa e Benfica app, available for iOS and Android.

Sharing is done on a game-by-game basis and both the owner of the Red Pass and the person receiving the share must have the SL Benfica App installed, as sharing is done from there, in the dedicated area.

In the Red Pass area you'll find a “share” button, click it and enter the e-mail address or membership number of the person you want to lend your seat to.

Yes, you can share several Red Passes with the same user, and they will appear in the card area of the SL Benfica Official App.

Yes, since Red Pass sharing is done on a game-by-game basis. You can't share your seat with different people for the same game.

The print screen functionality in the SL Benfica App is possible on the iOS versions of smartphones, although Sport Lisboa e Benfica does not recommend that you share your Red Pass data in this way.
If you want to share/loan your Red Pass, you can do so using the options provided.

Yes, you can share the Red Pass more than once, if applied to game-by-game cases. For each game, sharing is only possible for 1 person. However, you can reclaim your seat and share it with someone else.

The main advantage is that you have guaranteed access to the matches without having to worry about timetables, ticket opening dates, or sell-outs.

In some stands, the price of the Red Pass may be lower than buying a single ticket for the same number of matches.

In finals and away games, Red Pass holders may be given priority in purchasing tickets.

In addition, Red Pass holders have free admission to the Benfica Museum - Cosme Damião.

The Red Pass is a card containing a barcode. Access to the stadium is gained by scanning the code at the turnstiles installed at the gate indicated on the card.

It can also be used via the SL Benfica Official App, where you can manage your Red Pass simply, quickly, and conveniently. You can access the stadium using the App. Go to the Red Pass area and access is gained by scanning the QR Code on the turnstiles installed at the door indicated on the respective card.

No. Red Pass holders must access the stadium with their Red Pass card, app, or QRCode.

No, the Red Pass does not give Mais Vantagens discounts. Mais Vantagens discounts are obtained by being a Member and having joined the Mais Vantagens program.

No. You'll only be able to use your Red Pass once your membership fees are up to date.

Yes. The purchase of a Red Pass is an exclusive benefit for Members. Members can only access the benefits if their membership fees are up to date.

Yes, there are seats in the stadium for people with reduced mobility, who get around in a wheelchair. The seats are located on Level 0 and include a space for the wheelchair and a chair for the companion.

Persons with Reduced Mobility are not allowed to enter the stadium without a companion, so both must enter the stadium at the same time.

Two cards are issued: one for the holder and one for the companion.

The price of two seats is equal to that of one non-PRM seat.

Yes, you can have several Red Passes in the same app/associated with the same account.

No. The prices of the seats for individuals with reduced mobility (PRM) are identical to the prices of seats on Level 0 Upper. The member buys two seats, one for the chair and one with a seat for the companion.

If you miss 1 or more months of membership fees, your Red Pass will be inactive until you pay them off.

If you have lost your Red Pass, you should go to a Benfica Official Store. You can also request a duplicate Red Pass on the Official Website, in your Profile Area.

No, you can't cancel the Red Pass. You can lend or even transfer your seat to another Member.

Yes, at the beginning of each season, Members who had a Red Pass in the previous season are invited to renew the same seats. Sport Lisboa e Benfica communicates this information in good time as to when the period in which Members can renew takes place.

The Red Pass can be renewed on the SL Benfica Official Website, Benfica Official Stores and at Casas do Benfica with a ticketing system, through the available payment methods.

The seats that have not been renewed will become the property of Sport Lisboa e Benfica and will be made available to other interested Members.

Yes. Sport Lisboa e Benfica, after the end of the renewal period, sets aside a few exclusive days to exchange renewed seats. Communication on this subject is sent by sending a form to request a Red Pass seat exchange.

The Red Passes that exist are:

• Red Pass Normal - includes all home matches in the Portuguese League, Portuguese Cup, and League Cup;
• Red Pass Total - includes all Sport Lisboa e Benfica home matches;
• Red Pass Premium - includes all Sport Lisboa e Benfica home matches;
• Red Pass Founder (Not Sold) - includes all Sport Lisboa e Benfica home matches.

Yes. When purchasing the Red Pass Normal and Red Pass Total, male Members aged between 23 and 64 pay the normal price.

The rest have a special price (a discount of around 20% on the normal price) and are grouped into the following subcategories:

• Red Pass Senior (Members who have reached the age of 65 by August 31);
• Red Pass Women (Female members over 23);
• Red Pass Youth (Members of both sexes aged between 3 and 23).

Yes, but only in some sectors, where the Family price is practiced (acquisition of more than one seat within the immediate family: spouse, parents, children, and siblings).

Seat Elasticity is a service that allows Red Pass holders to change their seats at a specific match. To exchange a seat, the member must always go to a ticket office, Benfica Official Store or Casas do Benfica. You must pay the difference if the seat you want to change to has a higher ticket price than your seat (Red Pass) for that match.

There's no guarantee that you'll get a Red Pass place next season. However, joining the Red Pass Waiting List is the closest you can get to a place. You can do so here.

The Red Pass Waiting List is a list for Members who wish to purchase a Red Pass seat. The list is for Members only and is available on the Club's Official Website.

The Red Pass Waiting List is an ongoing list of Members who will be invited to buy a Red Pass seat. This scenario happens if there are still seats available for sale after renewals and the seat exchange period. The number of seats available for sale will always depend on the number of seats that become vacant, and the list will be updated before the beginning of each sporting season.

The registration fee is €50.00 for those over 14 and €25.00 for children aged between 3 and 13. This amount will go into the member's virtual wallet at the start of the season and can be redeemed for official SL Benfica products.

Yes. All Members can join the Waiting List.

No, as the availability of Red Pass seats always depends on the percentage of seat renewals from the previous season. If you don't get your seat, you will remain on the Waiting List for subsequent seasons.

Each member can only buy 1 Red Pass.

No. Only members on the waiting list can buy a seat.

Yes. Members remain on the list until they get a seat or until they ask to be removed.

The value of the reservation can be redeemed either with the purchase of the Red Pass or with SL Benfica Official Products if it is already in the virtual wallet.

Yes. To request to be removed from the waiting list, you must send an e-mail to linhabenfica@slbenfica.pt.

No, as only Members can join the Red Pass Waiting List. Become a Member here to sign up.

No. The waiting list is for Members without a Red Pass.

The Secondary Market is a service that SL Benfica offers to Red Pass Members who cannot attend a match, giving them the chance to sell their seat via the APP SL Benfica. The seat is available for sale at the Club's official points of sale. The value of the ticket is converted into a balance in the virtual wallet.

Through the APP SL Benfica, the Member can put the seat up for sale, and the value of the ticket sold is split between SL Benfica and the Member, which is converted into a balance in the virtual wallet.

No, as there are matches in which this scenario does not occur. The possibility of the Secondary Market opening is announced on a match-by-match basis.

To put your Red Pass up for sale, open your APP, go to your Wallet, and select the match you want to sell your seat to.

To share your seat, open your APP, go to your Wallet, and select the game you want to share your seat with.

No. SL Benfica cannot guarantee the sale of the seat, as it is subject to having buyers.

Yes, it's only possible if the place hasn't been sold yet.

The sale price is split between the Club and the Member holding the seat.

Yes. Members with reduced mobility must also sign up for the Red Pass waiting list. After registering, they should send an e-mail informing them of their condition.

Yes, you can share a seat. If the member you're sharing a seat with isn't a PMR, they should go to a ticket office to get a seat upgrade.

Yes. Female members, those over 65, and young people aged between 3 and 25 have special prices on the Red Pass Normal and Total.

The Red Pass Founder and Premium do not have special prices per category.

The difference between the two types of Red Pass is the location.

The Premium Red Passes are in the 3 most central sectors of Level 0, on both sides and Level 1.

The Total Red Passes are in the remaining sections of Level 0 and Level 3.

The APP SL Benfica is set up so that you can access the Wallet offline and validate your ticket/Red Pass, as long as you have accessed the app previously.

However, if you have difficulty, you can access it via the open Wi-Fi network provided by SL Benfica.

Yes. Normal Red Pass Members can exercise their right of first refusal to buy a ticket for their seat, with a deadline, for European competitions.

Benfica may provide benefits for other events, such as women's football matches or similar events organized by the Club. However, no benefits are provided for any other type of event not organized by the Club.

A reminder will be sent with a new deadline for payment of the outstanding amount. If the seat is not paid by the specified date, it will be reversed in favor of the Club and sold on a match-by-match basis.

There is no fee for changing seats. You only pay the difference between the value of the seat you want and your current seat.

Yes. When you switch to a seat that is lower in price than your current seat, you will receive the difference in your virtual wallet balance.

The Red Pass Indoor Sports is an annual venue for Pavilion Games (Handball, Basketball, Futsal, Roller Hockey, and Volleyball), for both pavilions (Pavilhão Fidelidade and Pavilhão n.º 2).

The Red Pass Indoor Sports can be purchased at Benfica Official Stores and Casas do Benfica.

No, there is no advantage.

Yes, the Red Pass Indoor Sports offers you a seat in both the SL Benfica pavilions.

With Red Pass Indoor Sports, you have access to all competitions in Handball, Basketball, Futsal, Roller Hockey, and Volleyball.

Não. Apenas os Sócios é que podem adquirir um lugar de Red Pass Modalidades.